Suspect that it becomes a lot harder when you’re dealing with people in personAgain, I hope you manage to find a company that will look after your wellbeing.
Whenever I’ve worked in customer service I have been told you warn the customer that you will not tolerate aggression and if they continue you won’t carry on the conversation. If the calls are recorded then they can listen to it back and and verify that you tried.
Honestly, all you’re doing is making me feel bad for you and think that you don’t have enough self-worth. You shouldn’t have to put up with being abused at work in ANY position.
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A link to the NHS’s policies when it comes to abuse of their staff. As healthcare and customer service was a given example.
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NHS England » Violence prevention and reduction
NHS England » Violence prevention and reductionwww.england.nhs.uk
can’t just hang the phone up