I had 2 DFS electric recliners 5 weeks ago, they came in, put the chairs where I want them and checked they worked properly before I signed a disclaimer everything is good, there’s no way in hell they’ve delivered a “ ripped” sofa and left without that disclaimer! It’s obvious she’s done herself because she didn’t like it and thought maybe if I rip it up, show it on my story and tag them, they’ll give me it for free!
You idiot, they won’t replace it or give it to you for free even if you’ve paid insurance for it, they’ll send a man with the right tools to fix the damage and that’s all! Kiss your £600 goodbye, you’re stuck with a funeral director’s sofa til next year