Ensay
VIP Member
Your reply wasn't rude and hopefully them sending your email to their manager will backfire on them because any good manager would agree that four of their staff separately sending an email about the same issue is inefficient and a waste of their time.I started a new role at the end of 2021 which involves management of a team that is in such a dire state because the management before me were so inconsistent and awful. I am trying my best to improve the culture and working practices but it is a massively hard slog. This week, on Thursday and Friday, I worked extremely long days trying to action lots of tasks including picking up work for someone who suddenly went off sick on Thursday. I ended up having about 5 emails from 4 different individuals (all from the same department) about the exact same issue. By the time I replied to the third one, I wrote: “this is the third time I’ve responded to this query. Please see my original response below…I suggest you agree a single point of contact from your department in future”. Subsequently, I had a reply from them where they copied in my manager saying my tone was frustrated, rude and unnecessary.
i hate when people do that! It feels like they’re “telling“ on you to your manager and it’s so unnecessary!
On a side note, as I am still fairly new and due to the volume of work I was trying to action on Thursday/Friday, I now have pretty bad work anxiety for Monday as I am worried I may have inadvertently done something wrong as I was juggling so many tasks at once!!
They don't even have to agree an owner, the first one could ensure they copy in the relevant people when they email you so everyone else knows it's been raised and will see your reply when you get back to them.