The customer service is probably Sarah and she's likely overwhelmed at the moment. Hang tight, I'm sure it will eventually be processed, she doesn't strike me as the type to rip people off (I mean could be wrong).
I also feel bad for her, but it happens to all of us - the bad break-ups, the loss of jobs/incomes etc - I just lost a job, and I could be all sad and mopey, or I could just soldier on knowing something else is around the corner. I hope Sarah takes the time between SLA ending and not being in a relationship, to evaluate her own life and what she wants for herself. If she really really wanted SLA to succeed and continue, the 2024 issues wouldn't have become a blocker or eventuated in closing the label down. She would have worked even harder to have it succeed. I think this season of her life is just over, the brand likely reminded her of Joe a lot given when she started and when they got together so her fight to keep it alive also diminished.