Did they say it was from someone online who doesn't live in their area? Would SS even tell them from where the complaint came? AFAIK, they do not do that here in the US. But, I've also never had a relationship with SS either, so I don't know. It could be someone local who knows them and are truly concerned or who have information we don't even have. I mean, it could have come from their own nanny for all we know. If it happened, of course.
I do not believe the children should be taken from A&J. I do think they very much need parenting classes and to be forced to do things like correctly use car restraints and to protect their identity and safety by not exposing them so much on social media.
I'm happy to debate using facts. I'm always curious how on earth they can defend the car seat situation. Like, PLEASE, prove to me they do it correctly with facts. They can't.
Anna said "cold" like 5 times. She said it was so bad she couldn't do, Jonathan had to. She said it was to shock Alessia into behaving. What information do you have that the rest of us don't have that you can tell us the termperature of that water? They defended their actions saying Anna had read that COLD showers work. No one, until caught/called out, used the term luke warm or cool or anything other than cold. For now, I'm going to believe what Anna originally said herself over what you are saying.