Hello. I’m after anyone experiences with this please and if they got their money back. So last night I got a text from my bank saying they’ve blocked purchases being made from Apple and to reply N if it was not me. I thought that’s strange, I haven’t got any. Wondered if this is a scam text but it legitimately seemed to come from my bank as it showed me previous legit messages from them in the text history. Logged on to my bank app and EVERYTHING was gone. Approx £400 Tons of apple payments made.
I’ve bought my kids stuff through my card on their phones before and genuinely thought I’d deleted my card afterwards. It’s been a few months since I last bought something for them through Apple store. So I went and asked them have they been buying stuff off Apple. They said no there is a ‘glitch’ on this game they play. I went mental saying no it’s taken all my money! I respond to the bank and their fraud team immediately called me. I explained what happened. Basically he said I need to contact Apple to try and sort it out. Apple were closed! I went on their phones and found a way to request a refund for all the things they’d bought using the ‘child made unauthorised purchases’ option. But it takes 2 days for them to make a decision on if they will refund me. I’m going to call Apple today so I can speak to someone but from what I’ve read online it seems very mixed if people get a refund or not when this happens
I’ve bought my kids stuff through my card on their phones before and genuinely thought I’d deleted my card afterwards. It’s been a few months since I last bought something for them through Apple store. So I went and asked them have they been buying stuff off Apple. They said no there is a ‘glitch’ on this game they play. I went mental saying no it’s taken all my money! I respond to the bank and their fraud team immediately called me. I explained what happened. Basically he said I need to contact Apple to try and sort it out. Apple were closed! I went on their phones and found a way to request a refund for all the things they’d bought using the ‘child made unauthorised purchases’ option. But it takes 2 days for them to make a decision on if they will refund me. I’m going to call Apple today so I can speak to someone but from what I’ve read online it seems very mixed if people get a refund or not when this happens