I'm sorry about your mother too. It's just awful.I'm so sorry @Dishes. Similar experience with my mother - appalling care, lack of pain relief, abuse etc etc. We have a complaint in with the Ombudsman who has taken it up on our behalf.
And now to make this even better, today he gets a letter saying because he hasn't booked, his referral has been passed back to his GPMy husband has been referred for exploratory work. Gets a text today to call and book the appointment. Calls them and they spend 5 minutes asking all sorts of questions. She then proceeds to tell him there are no appointments this year and next years diary isn't open yet.
Why blood text him to book then!!
How frustrating, and trying to speak to someone to correct the issue is pretty impossible in my experience. I hope it can get sorted, left hand doesn't know what the right hand is doing springs to mind.And now to make this even better, today he gets a letter saying because he hasn't booked, his referral has been passed back to his GP
The NHS is such a shower of shit sometimes
He called the booking line again and spoke to the original woman (she had a distinctive voice) who kept saying he must have missed the message to call and they will make an exception this timeHow frustrating, and trying to speak to someone to correct the issue is pretty impossible in my experience. I hope it can get sorted, left hand doesn't know what the right hand is doing springs to mind.
My (horrible) uncle was admitted to care of the elderly ward from sheltered housing when he was in his 70s. He had leg ulcers. He was mobile when he went in - could walk but needed supervision. They knew he could walk too. He was a big man. They didn’t get him out if bed for 4 days as didn't have any available physios. When they tried to mobilise him they couldn’t. He never walked again. Not only that but he contracted MRSA in his wounds. They hadn’t been infected when he was admitted. He died a few months later. Never shifted the mrsa and his immobility contributed greatly to his ill health abd subsequent death. Obviously had to go into a nursing home on discharge too.My own experiences have always been good but sadly my elderly mother was on a geriatric ward (4 patients, 3 nurses and 2 HCAs) in May and died because they didn't give her medication that had kept her alive for years. We kept on and on asking why they'd stopped her medication and no one had an answer and we were constantly told 'she will start it again tomorrow' but it was too late. She was treated appallingly, neglected and was shown no kindness. I witnessed awful things on that ward - nurses arguing with confused patients, nurses being so rude, unkind and name calling. This ward was in the press 6 years because of patients dying of neglect and being humiliated and nothing has changed. The staff showed my mum no respect,.compassion or empathy and it's breaks my heart. My sister was a nurse and she was disgusted by what happened that she quit her job. It made her feel ashamed of profession and she could no longer do it.
What is this? Is it a request to see the notes?If you don't already do so i would recommend to always do a subject access request before any complaint is made. It really does help you make your complaint and can stop things getting lost.....
I’m slightly biased but I do find the nursing and midwives (and assistants) are more helpful and understanding that doctors who just see it as a job in some cases. When I lost my daughter the midwives were incredible. Angels in fact and I hate that analogy. The doctor was very clinical.A few years ago I was pregnant. I was bleeding like I was miscarrying every day, but the baby was still there. Was in and out of hospital for most of my pregnancy. Nothing worse than putting a woman who's at risk of losing her baby on a ward with all the mums and their new babies. Whilst on that ward, listening to the new mums soothing their babies, my waters went. I went downstairs in the labour wards to be started off as my contractions had stopped. I gave birth to my daughter at 21 weeks and she was alive for 44 minutes. I had 2 midwives with me who were lovely. There was a locum on at the time - he came in to see that I had had her, and that she was breathing, and then he came in again when she had died. Then he wrote on a form that she was born dead. The midwives couldnt understand why he had wrote that she werent breathing when she infact was. So because of this, she had to go and have an autopsy. But there was a backlog so she was in the fridges for about 3 weeks. Autopsy said she was born alive and then died so I got a birth certificate and a death certificate. Her death was logged as extreme prematurity instead of late miscarriage. Then there was a little backlog at the funeral home which couldnt be helped as it was easter weekend at the time. I went to see her at the chapel of rest and it was grim. The lady at the funeral home was nice and was trying to warn me but in a nice way saying you know, she really needs to have her funeral now. She had started to decompose. I couldnt wait to cremate her. The thought of her rotting away in them fridges because 1 doctor made a mistake and said she was born dead when she clearly wasnt.
Any other experience I have had with the NHS has been good though. I've never had to wait too long and always been seen on time. Their mental health services is a bit shit but i've learned to bury that. If I have ever gone with the kids, which is hardly ever, we've always been seen pretty quickly.
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