Ok so as an NHS employee I do agree with her about the copying in thing, and it can be really irritating

however I’m a band 4 working in projects, NOT head of risk and patient safety

this is basically her admitting she doesn’t read her emails which is the bare minimum of a job in my opinion. Yes sometimes you’re copied into a load of irrelevant nonsense, but this wasn’t irrelevant nor was it nonsense. Why can none of them hold their hands up and say yes I should have read that and done something about it??