The formula thing is hilarious. I’ve worked with a formula company in the past. Aptimel and Cow and Gate are owned by Danone. The only reason they have them as separate brands is to appeal to a different demographic. There’s very little difference in the product. Easy to switch. And surely you’d try any change if you thought it would offer some relief?!
seems unusual this wouldn’t be the first port of call!
Also she knows damn rightly she’s talking a pile of

as she mentions his weight and how chunky he is!
There is just no justification for them weaning at four months, he’s not emaciated the milk is clearly going down and making an impact of his growth… If he has reflux it seems bonkers to skip trying different milks and jump straight to solids!!!
I firmly believe they’ve had a backlash and this is just justification for their terrible parenting.
also, funny how they haven’t mentioned teething now… All the people on here who are saying it’s probably reflux had a point! Whilst Ryan was abusive and threatening to boots staff Who wouldn’t give him benzocaine products to drug his baby with!