I'm in 2 minds with her. She seems nice enough and more informative than Dev& she at least seems happy to be there unlike dev. But her screaming & screeching at everything is OTT& her reaction at character meet and greets are childish like a 8 year old not 48& when she reacts she does sound like Minnie mouse having swallowed all the helium out of a helium balloon tank from Card Factory (other retailers available) I think Sam would be thrilled if she lost her voice, some peace& quiet.