One of my roles is helping people with benefit claims. I will blow my own trumpet and say I am bloody good at it too. All but one PIP claim awarded and the one that hasn’t been is going to Tribunal with my support. ….the individual will win at this point. I wouldn’t be backing them if I thought otherwise.
Likewise I help with forms for UC, Carers Allowance, Attendance Allowance and even stuff for the DVLA.
I have rarely ever had a problem when dealing with DWP staff, on the whole I have found them helpful and understanding. So if Jack is struggling to deal with claims then she needs to ask someone who knows what they are doing. A hint if you are reading Jack….your local community resource centre will have someone or know of an organisation who will help free of charge,
Her MH is flaky enough that I would bet she is at the threshold for a successful PIP claim on MH grounds. She should look into this and ask for help….I’ve helped people with MH claim PIP and found the right evidence to support them too.
Oh and Jack….never ever help anyone wih a claims form, you can’t even do them for yourself. Signpost elsewhere,