I must have seen this video about five times now and still find it absolutely hysterical. Jackie is an absolute legend and kudos to her for dealing with them, also loved Cyn bluntly refusing to allow them back in the call. I also loved the fact that they'd been kicked out of an earlier meeting as well.
What the hell was wrong with Aled and his dad or whoever? Brian was bad enough patronising Jackie but something definitely off with them from that reaction, and having a go at Cyn because she was from Birkenhead. What?
Julie's iPad was priceless, I lost it at her taking a phone call just as the tit hit the fan, then her later loud gasp after one of the rants. Nothing is topping the "please refer to me as Britney Spears" though.
The whole thing was just the escapism I needed.