It wouldn't surprise me there's only 7 people working in the complaints team. Took months to get it to the erroneous/cross meter team and then to be told it'll take 10 days every time I contacted for an update over the last 5 monthsHonestly I have a complaint background in a different industry and the complaints handling at energy compaies is criminal. I coulndt get through to anyone, couldn't get an answer, coulndt get updates of the complaints team when it finally got to them, all the while I had this massive bill hanging over my head. It's took 2 months to sort out and had photo proof of my readings.
I couldn't believe it when they told me they only had 7 people working on the complaints team. I'm with one of thos big energy companies!
I would also advice everyone to always take photos of your meter when you do a reading and save them for at least 3 years.
These latest bills now have my meter and my neighbours electric meter on (no charge from neighbours).
I always take a picture of mine