Tldr: I've had such a bizarre invisalign experience and now I think I might have to pay for a rescan when I shouldn't have to, as I expressed I was unhappy with the "result" before I was scanned for retainers.
Long story/rant: idk how many orthos and dentists work at the practice but I must've seen most of them.
I saw Olivia for my first appointment, a guy whose name I dont know for a hygient appointment, then Daniel for the majority of my aligners and refinements. Back to Olivia randomly, then to another guy whose name I don't know for another hygiene appointment.
Off to Pamela for final aligners, who next appointment said I needed a fixed wire, which I was fine with. I mentioned I wasn't happy with my teeth as although the initial issue had been fixed, they're now uneven at the bottom. I explained this made me really self conscious and Pamela said that wasn't something that invisalign could fix, that my teeth are just wonky like that and I could either have the lower ones built up or the higher ones shaved down, but needed retainers first. So, fine.
Off I go to Paulo, who scans me for retainers. I ask if this is the appointment where I get a fixed wire, he says no.
Pamela is fuming when I go back to her for retainers and don't have a wire fitted, asks if I changed my mind. I say well no, I did ask about them because you told me I had to have them, but Paulo said that wasn't the appointment to do them. Pamela gives me my retainers and makes an appointment for me to come back and get the wire fitted and rescanned - I'm unavailable on this date so have to rearrange for today with Paulo.
Now Paulo may be the nicest one and the most competent one I've met, as it turns out. He doesn't understand why I'm there so I tell him and he dxplains that if I want, I can have a wire, but if I'm quite good about wearing my retainers (which I am), I might not need to bother. I say fine, and ask about the tooth addition/shaving down- he's not comfortable doing this because get this, he thinks he can do it with aligners!!!! After Pamela telling me that invisalign can't fix this!!!!
So now I'm back in in a few weeks to pick up more bottom aligners, and wearing my retainers in the meantime. But now I'm worried I'll have to pay again for a retainer scan once these are done. I expressed to Pamela that I wasn't happy with the bottom teeth BEFORE I got scanned initially. Do you think I have grounds to contest paying again if they ask me to?
*not real names, just chosen off vibes