Shout out to companies that give great service.

[Rockin' Robin]

The Supermarkets have mostly been great during this difficult time. Measures put into place to make sure everyone was safe, whilst they were shopping. They kept working, whilst we were self isolating. They deserve some kind of recognition.

 

[Youre a wizard Harry]

Dunelm- went to collect an order when some of their stores had just opened for click and collect. I arrived about 25 minutes before they closed, huge queue on a boiling hot day and tbh the staff looked exhausted as they were carrying stuff out to cars, but the service was great and they couldn’t have been more helpful. I got to the front of the queue just as they were closing, there was still a long line behind me and they weren’t showing any signs of turning people away. I actually sent feedback through their website praising them.

 

[chocolate choux]

McDonald’s - my daughter had an incident involving their food and when I complained they properly investigated it and gave me £20 in vouchers

Amazon - I know they treat their staff badly but their customer service is amazing. The couple times a parcel hasn’t turned up they’ve either sent out a replacement ASAP or refunded me with an additional gift card. Once my daughter got hold of the remote and accidentally bought a film, I didn’t realise until I got the order confirmation email and it’d played for more than the time valid for return... they refunded me anyway. Apparently they accept fully read ebooks for return too even if you do it multiple times

Royal Mail - rarely have issues with them compared to other couriers. I usually choose them for delivery

 

[openbook1]

Wayfair has really good customer service. A lot of our furniture is from there, we had some that arrived damaged, instead of sending it back, they said we could give it away lol and then they sent us a new piece.

 

[Kim Mild]

Love this thread!

I think it was me that derailed the other thread with the Maccie D’s chat! Apologies but I just thought credit where it is due.

It’s not somewhere I go to very often and only ended up there at the weekend when the place we wanted to go was closed for breakfast but they were great.

I’ll have to have a think of other companies that I’ve had good experiences with and come back.

My ex's sister worked in McDonald's, they were really flexible with hours and she ended up being promoted. She said the worst thing about working there was people's reactions when they found out where she worked!

 

[Pot2PeeIn]

Amazon are always great with the compo vouchers, a tenner here and there whenever the parcels don’t show.

 

[Hello Kitty]

Amazon are always great with the compo vouchers, a tenner here and there whenever the parcels don’t show.

I agree, Amazon's customer service is amazing. I have never had any complaints with them

 

[Delia Smith]

Bravissimo are great. They replaced a bra i'd had a while but never worn and when I tried it on the lacing tore. They sent me a new bra in a new style I got to choose. I have a weird size so spend ££ on bra's that fit. They've always been really helpful.

 

[Kim Mild]

I didn't want to derail the 'companies you will never buy from again' thread but good service needs to be praised.

A few posters mentioned McDonald's are really on top of their game , especially since lockdown and other food establishments could follow their lead . I'm sure McDonald's have always given good service, usually they are clean . I don't go that often, but if I'm away from home ( driving) we'd likely choose McDonald's to stop off at.

What large /national companies have people had positive experiences with?

 

[HoGi]

The customer service at lush is great. Went in today for a couple of bath bombs. And when I got to the till they gave me a free bathbomb and loads of samples!

 

[Reverend]

My mum does a lot of printing of sheet music, and my g/f and I are working from home and having to do a fair bit of printing. We have found a smashing efficient and competitively priced ink merchants called the Cartridge People. We usually get our cartridges within 24 hours of ordering at no extra cost.

 

[Freebies_come2me]

Waitrose & Partner, the one that I shopped at always go above and beyond to help
1. one time the button of my coat somehow got tangled onto the shopping basket, while I was trying to remove it, a staff came quickly to offer to hold my shopping for me and ask if I am ok
2. ask for a cheese that I cannot find on the shelf, the lady checked her stock record and actually went to the storeroom to grab it for me. She could have say nah, out of stock but she actually checks it

 

[Bitofthebubbly]

I get my cats food from Zooplus.com and can’t recommend them enough to any pet owner. They have a huge selection of food, loads of brands that you can’t find in the supermarket or even in somewhere like pets at home. I’m a bit of a cat food snob, I prefer to get the grain free, high meat content brands for my pampered kitty, which is almost never available in the supermarket and if it is it’s £££, I never have an issue finding what I’m looking for on zooplus, they also do the more well known brands like felix etc. It’s always delivered very promptly within 3 days or less (I order once a month).

I also got all my cats stuff from there when we first got him, like litter boxes, bowls, beds etc. All very reasonably priced and definitely cheaper than pets at home. Good choice of toys, I got a cat tree off there for half what I would have paid for a similar one from pets at home. So yeah, Zooplus is fab. You can collect points and spend them on some pretty cool pet stuff too.

 

[Rbarb-bkini]

The Body Shop, I went in there last year with some specific things in mind that I thought I could get on a multi-offer. When I took them all to the till I found out some weren't part of the offer, but the girl behind the till gave me a load of free samples instead. She was so lovely and helpful, she genuinely wanted to save me some money.
I've also never ever had a problem with Asos, so I'm always baffled by the amount of complaints they get on fb.
I also really really love our local Vets4Pets. You wouldn't think with them being based in a chain store they'd be great but the staff there are absolutely fantastic, they treat my cat like he is royalty too

 

[Rockin' Robin]

There is an excellent home and garden store called Gardiner Haskins. They are a great source for D.I.Y. items, their store is like an Aladins cave of items. They also value their customers, which is important. Unfortunately I know of only two Gardiner Haskins branches, so they are not a nationwide company. They do have a website though.

 

[Paradisefalls]

I didn't want to derail the 'companies you will never buy from again' thread but good service needs to be praised.

A few posters mentioned McDonald's are really on top of their game , especially since lockdown and other food establishments could follow their lead . I'm sure McDonald's have always given good service, usually they are clean . I don't go that often, but if I'm away from home ( driving) we'd likely choose McDonald's to stop off at.

What large /national companies have people had positive experiences with?

Love this thread!

I think it was me that derailed the other thread with the Maccie D’s chat! Apologies but I just thought credit where it is due.

It’s not somewhere I go to very often and only ended up there at the weekend when the place we wanted to go was closed for breakfast but they were great.

I’ll have to have a think of other companies that I’ve had good experiences with and come back.

 

[SoulDestroyer]

I'd also highlight Wayfair - had a day bed delivered with one piece missing, they sent the missing piece rather than having to mess around with sending the whole lot back and getting a whole new bed.
Also had a lamp from them that didn't go through the delivery process too well and arrived all crumpled. They asked for photos via their website - easy to use system - and replaced it quickly.

 

[Chatter]

Richer Sounds are great. Win awards for customer service.

 

[cedarpeach]

M&S have always been top class.
I always recommend Qantas. A few years ago my entertainment system broke during the first leg of a long flight. They were so apologetic, they fixed it when we landed to refuel for the second leg and gave me hundreds of dollars of inflight credit to spend as an apology. I ended up with a watch, a bottle of Chanel, expensive cosmetics and skincare - amazing. I’ve always flown with them because of that.

 

[ChloChlo]

EE - Have been fab. Whenever I have been unable to pay my bill they have been generous with extensions and compensating me in data on my mobile service whenever their broadband is down. Unfortunately EEs actual service isnt great. I have had so many issues but they are usually quickly solved and always super pleasant customer service reps.

McDonalds - Overall the service has been amazing I must say! More so after Lockdown.

Innocent Smoothies - a couple of years ago mind, I once rang them on their "banana phone" which they boast of on their packaging with a super posh fake mans voice and complained that their Strawberry and Banana smoothie is misleading and false advertising as it has more grape content than other fruits and we went back and forth until I broke out laughing, ths customer service rep started laughing. Said I made her day and wanted my address. She sent me a £25 voucher for Innocent products.