Sarah Ashcroft

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In her new vlog she gets upset about the comments she gets about customers demanding refunds from
SLA. I feel bad for her but it’s not easy when a customers out of pocket and your living it up on the piss every other day
I really do feel for her and I believe that she's still absolutely going through it but at no point does she ever actually say 'sorry'. She centres herself in the whole thing saying how bad it makes HER feel to have let people down and it's something she struggles to live with (which I completely empathise with, and genuinely feel awful for her) but it would have maybe helped for her to actually speak in the vlog to those people and say sorry!
 
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god she looks awful in the latest vlog........her skin looks dreadful, she looks absolutely exhausted!!
 
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I agree it must be hard having SLA go through what it has but more than ever she is out and about and partying and attending trips. I know her life can't be put on pause and she has her influencer career to do, but if I was a customer waiting on a refund I'd be annoyed especially since most of us watch and support her.
 
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I guess it’s hard because her personal life must continue but every vlog she’s bought new stuff.. new clothes / shoes / jewellery/ vintage pieces… that would make me mad if I was one of the customers who had not received a refund….
 
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She will probably have protected herself legally so that she is not liable for SLA with her private assets and there is no legal way to do that and all new income will not be included in the insolvency estate... nevertheless, she will still have lost a lot of money and is probably trying to make it up through vlogging
 
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In her new vlog she gets upset about the comments she gets about customers demanding refunds from
SLA. I feel bad for her but it’s not easy when a customers out of pocket and your living it up on the piss every other day
Unpopular take, but I don't know how bad i feel for the customers
For weeks/ months before the business shut, she was constantly talking about trying to keep the business afloat, meetings with lawyers etc. To me this wouldve rang alarm bells and I wouldn't have ordered from her or at the very least, I would've put anything on a CC. The same thing has happened at countless other larger retailers eg Matches fashion yet people still feel the need to risk it and buy fast fashion designs from SLA they probably could get elsewhere. SLA going out of business has larger impacts on her suppliers and no doubt countless women in the third world who will now lose their jobs/ hours because the factory the employer has less work for them. These are the only people worthy of our sympathy
 
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Why wouldn’t she have had insurance to cover the business if something like this happened? I have no idea how businesses work tbh!!
 
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Whilst I do feel sorry for her situation, there are several of us that have been left significantly out of pocket. SLA have had my return for over two months now and I have been fed lies upon lies by customer service that they've had an issue processing my refund, it should be with me shortly etc. No communication either in light of this statement today... I'm owed so much money back.
Did you ever get it back??
 
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Unpopular take, but I don't know how bad i feel for the customers
For weeks/ months before the business shut, she was constantly talking about trying to keep the business afloat, meetings with lawyers etc. To me this wouldve rang alarm bells and I wouldn't have ordered from her or at the very least, I would've put anything on a CC. The same thing has happened at countless other larger retailers eg Matches fashion yet people still feel the need to risk it and buy fast fashion designs from SLA they probably could get elsewhere. SLA going out of business has larger impacts on her suppliers and no doubt countless women in the third world who will now lose their jobs/ hours because the factory the employer has less work for them. These are the only people worthy of our sympathy
Just because a company is going through hard times that still in no way means customers shouldn’t get their money back… it’s morally and ethically wrong from any retailer… some people don’t watch vlogs etc. buying something you should receive the item or not be charged… very weird take
 
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Amber from love island hanging out with her ? Found that surprising
I really don’t get a god vibe from her

sarah looked like a blooming boiled egg with her hair scraped back so far

I think her old face was quite lovely
She looked like the mother of the group (just think she’s gone too far with whatever she’s done to her face)
 
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Why wouldn’t she have had insurance to cover the business if something like this happened? I have no idea how businesses work tbh!!
I work as an accountant at a small German fashion company, looking after customers and also dealing with insurance. In our company, you pay the suppliers who produce your designs approximately six months to a year in advance. As a company, you pay in advance and then have to hope that the goods sell according to the order volume. It's entirely possible that if the return rate is high and refunds are higher than income, you'll run into financial difficulties. There's no insurance for that; it's a business risk. Depending on the severity, such a situation can actually lead to insolvency. Salaries, taxes, social security contributions, customs duties, etc., all cost money on an ongoing basis. For example, as a business owner, you can protect your customers with trade credit insurance, which pays a maximum of 80% of the claim for non-paying customers. However, such insurance policies charge enormous sums, which also have to be paid on an ongoing basis. People underestimate the costs involved. First, salaries must be secured before customers can be repaid.
However, I don't know which insurance would cover poor production and high returns. If the supplier isn't aware of any fault, they won't refund your prepaid order. I think the suppliers have to make improvements first before they have to pay anything back. However, that also delays production by several months, and the company can't sell any goods. Consequently, no money comes in, and customers then want to be paid back for returns.
 
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Anyone who says she is natural now and doesn’t have filler (yes you Sarah too cause I know you read).. I’m sorry but whose cheekbones literally do this naturally?! That is absolutely dreadful cosmetic work 🤢 I really wish she’d get it dissolved cause it looks horrendous

She’s also not a good ad for these radiant face creams atm cause she looks so tired and exhausted
 

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This 👏👏👏 also, I found it really tone deaf that she starts the vlog crying then ends it with a clothing haul for her next trip abroad 🤢🤢

I really do feel for her and I believe that she's still absolutely going through it but at no point does she ever actually say 'sorry'. She centres herself in the whole thing saying how bad it makes HER feel to have let people down and it's something she struggles to live with (which I completely empathise with, and genuinely feel awful for her) but it would have maybe helped for her to actually speak in the vlog to those people and say sorry!
 
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Just because a company is going through hard times that still in no way means customers shouldn’t get their money back… it’s morally and ethically wrong from any retailer… some people don’t watch vlogs etc. buying something you should receive the item or not be charged… very weird take
This isn't about moral or ethics, she was running a business not a charity. The best businesses in the world are run without ethics or morality involved. Morals and ethics go out the window particularly when you buy fast fashion.

As the accountant above has explained there are risks in business and certain things that cannot be insured against. Which is why you as a consumer must protect yourself rather than relying on the ethics of others. If you are spending anything above £100 on CC, you will get a refund via the card issuer

The reason why I am so harsh is because I have worked in this industry for over a decade and know people affected by bankruptcy of their employers: BHS, topshop, matches I know them, and you won't believe the frustration and fear behind worrying your job/ pension and wondering if you'll even get paid (thousands of £ at risk), whilst working in customer services because somebody is complaining (rightly) about a delayed refund £60. It just simply pales into comparison. Which is why when bankruptcy happens, ordinarily those with the most to lose get paid first which means the pot of money left for customers is null

Everyone is entitled to be angry etc, but my sympathy is heavily weighted towards SLA employees and any factory employees, rather than customers, considering the level of money on the line.

Sarah is doing herself no favour crying online for 15mins about how "hard" life is, then next frame she's talking about another hangover from the night before and free cars, clothes and lunches. She's a clown with the Jigsaw cheeks to match
 
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I work as an accountant at a small German fashion company, looking after customers and also dealing with insurance. In our company, you pay the suppliers who produce your designs approximately six months to a year in advance. As a company, you pay in advance and then have to hope that the goods sell according to the order volume. It's entirely possible that if the return rate is high and refunds are higher than income, you'll run into financial difficulties. There's no insurance for that; it's a business risk. Depending on the severity, such a situation can actually lead to insolvency. Salaries, taxes, social security contributions, customs duties, etc., all cost money on an ongoing basis. For example, as a business owner, you can protect your customers with trade credit insurance, which pays a maximum of 80% of the claim for non-paying customers. However, such insurance policies charge enormous sums, which also have to be paid on an ongoing basis. People underestimate the costs involved. First, salaries must be secured before customers can be repaid.
However, I don't know which insurance would cover poor production and high returns. If the supplier isn't aware of any fault, they won't refund your prepaid order. I think the suppliers have to make improvements first before they have to pay anything back. However, that also delays production by several months, and the company can't sell any goods. Consequently, no money comes in, and customers then want to be paid back for returns.
This is so interesting because I have worked for multiple UK fashion retailers, and it's standard practice for us to pay 60 to 90 days after invoice, we would never pay beforehand and any supplier that asked we would just reject them and get someone else to manufacture. That way, by the time we paid the supplier, we should have sold the the items in store onnline. Some suppliers, we would pay 5-10% on 2 days after delivery, but we added a discount, so it meant it incentivised suppliers to just wait months for payment and hope we didn't go bust

In the final months of Debenhams (a uk dept store), my employer and countless other suppliers would not deliver to them as we were worried about them going bust, and insurers told us if we did deliver orders, they would not cover the loss if they went insolvent. This meant stores were empty, which made things worse for them
 
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Sorry to change the topic, but it looks like Joe has posted his new gf on Instagram 👀 and not to be mean but … Sarah… hunni… I would be laughing and praising the Lord I escaped out of that one, rather than crying about it (as it’s clear she’s bothered about him moving on before her).
 
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Sorry to change the topic, but it looks like Joe has posted his new gf on Instagram 👀 and not to be mean but … Sarah… hunni… I would be laughing and praising the Lord I escaped out of that one, rather than crying about it (as it’s clear she’s bothered about him moving on before her).
Can you share the photo please? 👀👀
 
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I think she’s between a rock and a hard place, the only way she has to earn money now is her influencing / content.
Whilst it might be “better” for those people owed money if she wasn’t off on PR trips, nights out etc, what content would she be producing that people would watch if she was just sat in her house doing nothing.
It might appease some people but she’d be losing another income and seeing as she’s taken on personal debt to try and keep SLA afloat she’ll have to be servicing the debt too, so she does need to earn.

I don’t think there’s a right answer, content creators do have really nice looking lives, lots of meals, PR gifts, trips, freebie shopping etc. Although we know more often than not it is mostly a facade
 
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Sorry to change the topic, but it looks like Joe has posted his new gf on Instagram 👀 and not to be mean but … Sarah… hunni… I would be laughing and praising the Lord I escaped out of that one, rather than crying about it (as it’s clear she’s bothered about him moving on before her).
Yes please share
 
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I’m really confused can’t people just dispute these payments through their banks? Any time I haven’t received a refund or a product I just dispute the payment via my bank and they are always really good at refunding me. Especially if like the poster above said they’ve got lots of email proof that no refund has been issued?
I do feel really bad for Sarah she’s going through so much from different angles right now and whilst I get the frustration of her still living this lavish life when people are owed money - this is now her only income so she can’t exactly just stop attending events and posting things because she’s clearly explained she’s already in a difficult financial debt situation right now too so she has to keep working and this is her job.
 
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