NHS admin interview advice

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I love tattle cause I know someone will always have an answer so here I go

I’ve got a job interview coming up for a band 4 admin role in the NHS. Any tips at all? I’ve got to nearly 30 and somehow never had a formal interview I hit all the criteria for the person and job specification, just don’t wanna cock up when it comes to my interview!
 

have a look on this thread some helpful info.

Are you already working in NHS?
I’m a band 3 - I want to go to a 4 but it involves going full time I would mainly say try and relate experience/examples you have in your current post to questions they ask.
I fid a little research about the service before mine so I knew what they did/ what to expect.
Good luck xx
 
Ask these qsts. What will a typical day entail, who will be my Line Manager, why has the position become available, is there a possibility to work from home, will I be assigned a mentor etc etc. I’ve interviewed around 40 people and like it when I’m asked these types of questions. End by saying I’m unique because…fill in the blanks and good luck
 
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Ooh fab thank you I’ve not seen this thread. Nope I work in a completely different industry so im a tad nervous and no idea what to expect!

Thank you
 
Use the STAR technique to answer questions (situation, task, action, result)

Ask what their onboarding process is like for the first 30, 60 & 90 days. Maybe ask them what their processes and IT systems are like so that you can speak on your organisation and skills there

make sure you know the job spec and can answer most if not all of the points with specific experience and examples

enjoy the interview. It’s a conversation and it is two way: To see if you fit there and they fit for you too! x
 
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Some great advice already given. Enthusiasm goes a long way in an interview. Also prepare for a question around how you support/champion equality and diversity - this is a big drive in the NHS.
 
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I would look up the values of the organisation - most Nhs trusts will have a motto or values. Fit them into your answers and explain how you align with the values. Also when I interview people I like when they ask if there are any opportunities for professional development or growth. It shows willingness and drive to succeed.
 
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I’ve been for a band 3 and 5 I got the 5 but they asked the same questions

they always ask “name a time you had a difficult experience with a colleague or team member and how did you handle this?”

also learn The trust values they ask you to demonstrate one
 
I work in the Civil Service and they use STAR too. I haven’t had an interview in almost 7 years but they’re keen on experiences you have outwith the service that could meet the competences they’ve set - for example, I used to sit on the Children’s Panel so I would try and tie that in. Because you’re coming from a different type of working environment you’ll have loads of those anyway.

Try and relax - everyone is nervous but don’t let it overcome you. Remember, they’d be lucky to have you onboard!

Good luck - let us know how it goes
 
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Best advice is what has been said above, use the STAR technique and the main focus of each answer should be on the action (what your role was). Always try to answer with “I” rather than “we” as that will really reinforce your skills and competencies to the interviewer.

If it’s public sector there should be a list of the key competencies for the role. I would prep a couple of answers/examples that would fit with each competency. Practise saying your answers out loud to get confident.

Most importantly don’t be afraid to pause, breath and have a think before you answer. A good deep breath can steady the nerves.

Also if you think of anything else at the end you can usually go back at the end of the interview and add any bits and pieces on to your answers.

Good luck
 
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As others have said, STAR technique weighted equally. As an interviewer I am interested in what you have done, not the back story etc.

Pull together a few prompts beforehand of 'examples of' using the STAR model. The same ones always crop up: communication, team working, conflicting priorities, resilience, working under pressure.

Be confident and friendly - it goes a long way!

Good luck.
 
Is it acceptable to bring notes with me to the interview? I don’t think my brain will retain all of this
 
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Usually you can’t take them in with you but no harm in reading over them while you’re waiting.
 
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Is it acceptable to bring notes with me to the interview? I don’t think my brain will retain all of this
I’ve always taken notes with me to interviews and at some points have asked do you mind if I refer to my notes - but mainly when they ask if there’s any questions.
My notes are generally just bullet points to help answer certain types of questions or a reminder of scenarios
I’ve had feedback that it shows you do your research and are well prepared.
 
Is it acceptable to bring notes with me to the interview? I don’t think my brain will retain all of this
I think so I’ve taken mine in before, they were also bullet points and key things to mention but I’d also noted questions I wanted to ask in case I forgot them
 
I’ve had a number of professional interviews and I’m generally quite successful when I interview. In fact my manager told me only last week that when I interviewed for my role 2 years ago I blew everyone else out the park and he didn’t see the need to carry on with the rest of the interviews (where’s my trumpet? )

Never had an NHS interview but I can offer more generalised advice…

- smile a lot! Be professional but also make sure you come across very friendly and approachable

- make eye contact with the interviewers when answering questions

- have an example in your head of when something “went wrong” or a difficult situation and how you handled it. Whenever I answer this question I always explain my example and explain how I handled it as they have asked, then I say “mistakes will always happen, it’s human nature but what’s important is how you deal with it and how you can try to prevent it from happening again. Mistakes are there to be learnt from”

- don’t be afraid that you’ve not had experience in this sector, just sell yourself.
When they ask what you can bring to the role, tell them you’re excited for a new opportunity, you’re extremely motivated and committed, you want to acquire new skills while also developing your current skills and capabilities further. Think of what skills you currently have can be applied in the new role.

- do some initial research, find out a few facts about the department, what their core values are etc and quote one of them when they ask why you applied.

- They might ask how you prioritise workload and handle the pressure of lots of work and different deadlines.
For this one I always say I write my to do list down to clear my head. I always say how important communication is, for example if something urgent came in from person A while I was completing a task for person B I would make sure I communicate with both people and explain the situation. If struggling I would speak with my manager and ask what they would like me to prioritise - they like to know you’re not afraid to ask for help!

- Similarly to the last one they may ask how you handle stress. Again I always say I write my to do list down, talk to my manager if it becomes too much, work out priorities and get any quick tasks done first so my head is clear to focus on the bigger longer term tasks.

- They may ask what aspects of the job you think may be challenging for you. The key here is to be positive. You don’t have to lie and pretend you’ll know how to do everything, you can 100% say there are certain things you’ve not done before BUT you’re excited to learn, you’re excited for the challenge and you’re a quick learner. You can say you’re aware there will be new systems to learn but tell them that excites you.

- A lot of interviewers ask what your weaknesses are and you should always provide them with one, even if it’s made up. But reinforce it with a positive! For example I often say “I consider myself to be a people pleaser which often means I have a hard time saying no and can take too much on, but I’m aware of this and it’s something I’m trying to work on so I don’t overwhelm myself.” The employers want to know that you’re honest and can admit to your own weaknesses but that you’re also always looking to improve yourself.

- Finally, at the end ALWAYS ask a question. Ask them sometime challenging that may surprise them, but make sure it’s about the job, not how much money you’ll be earning
Examples I use are:

“What is the most challenging part of working here?”
“What do you enjoy most about your job?”
“Why did you choose to work for this company?”
“What would you say are the biggest challenges in this role?”

It’s time to make THEM think and answer a question and also see how keen and enthusiastic you are.

Good luck
 
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Thank you! Such a detailed answer, I really appreciate it
 
I have no advice to offer but be yourself and if you don't have a job offer remember it wasn't meant to be !
 
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