That's Apple.
But really, any product I've bought from Best Buy has been exchanged without question (obvs within the return period.)
I admit, I also have little tolerance for stupid rules and, in Italy, they abound.
There’s an IKEA in the region, so I don’t know if it’s the Swedes or Italians, but I’ve had a few battles at their cafeteria. It usually goes something like this;
I’ll have the salmon... with mashed potatoes.
You can’t have mashed potatoes with salmon.
Perche ?
Because it’s the rule.
Why is it the rule; I want mashed potatoes.
You can only have greens with salmon.
Why can’t I have mashed potatoes ?
Because you can only have mashed potatoes with meat balls.
Why ? I want salmon.
Because it’s not possible.
Why not ?
It’s the rule.
I want to speak with the manager. (It is now possible)
Oh, after 3 days, I finally got for a reply, this after 8 days arrived in Italy on a 3 day delivery for which I paid $150 premium.
They want me to find a doctor and have them prescribe the same meds so that Italy can gain the proceeds. This is how they want me to use the country’s medical resources and time, in a pandemic, during Covid.
“ Dearest, for the case specified by you, or of a foreigner residing in Italy, the import pursuant to the Ministerial Decree of 11 February 1997 requires the prescription of the required drugs by a physician licensed on the national territory.
The same DM provides for the possibility, in cases justified by objective characteristics of exceptionality, and if there were no valid therapeutic alternatives in Italy, the use of such solutions, which can be evaluated from time to time
special needs that justify the use of unauthorized medicinal products, in the absence of a valid therapeutic alternative, ... the import referred to in paragraph 1 of the same DM, is justified by objective characteristics of exceptionality and the use of the drug must take place in compliance, as well as the legislation in force in Italy of the conditions of use authorized in the country of origin. "”