Is this acceptable?

openbook1 · Oct 21, 2021

I think this needs to be a learning curve for you to speak up when you are not happy. I know it can be scary but they were extremely unprofessional. By 4:15 or so, I would have been asking how much longer it would be. If it was an hour, heck even another 20 minutes bringing them to 40 minutes late, I would have left.
What about asking them makes you feel anxious? Do you worry about coming across as "rude"? Because asking a question like that is not rude. I am at the age now though where I don't care what people think lol.

Raininvain · Oct 21, 2021

I hope your hair looks nice but I wouldn't be going back there if I was disrespected like that. I cant stand waiting and will only give places and friends 5-10 minutes etc. F that, your time is important too.

You should have just shouted "How much fucking longer...?!"

BettyCrockerr · Oct 21, 2021

Raininvain said:
I hope your hair looks nice but I wouldn't be going back there if I was disrespected like that. I cant stand waiting and will only give places and friends 5-10 minutes etc. F that, your time is important too.

You should have just shouted "How much fucking longer...?!"

https://giphy.com/Y076dG5Y46KVunENci

rainbowlemon · Oct 21, 2021

I also would not have been able to stand up for myself when I was younger. It's only now that I'm 30 that I feel like I can use my voice. It comes with a lot of practice for some. Talking on the phone used to fill me with dread.

OP friends & family honestly wouldn't care and would be happy to just see you.

gingerteacup · Oct 21, 2021

Twinks10 said:
You’re too anxious to complain but you’re happy to ask for a discount....

Thanks for being a crappy person. I suffer with anxiety and depression. Being able to have conversations with people I don’t know is very difficult for me to the point where if I get worked up. I can have panic attacks. Doing tasks like going to the hair dressers is very hard for me. Just because I want to ask for a discount doesn’t mean I will, but they thought did cross my mind.

Update: managed to get my hair done. I didn’t ask for a discount but I’m now on my way over an hour late. I usually leave a tip but paid and hurried off quick. I have been to this hair dressers before but definitely won’t be going again.

Letthetruthsetyourfree · Oct 21, 2021

Did they ever apologies ? That's not on. Terrible service. I get your anxiety prevented you from speaking to them in person but it may be worthwhile to provide feedback if they have an email address or social media account. Hopefully it's something they can work on.

Enjoy your night!

dancingqueen5678 · Oct 21, 2021

gingerteacup said:
Thanks for being a crappy person. I suffer with anxiety and depression. Being able to have conversations with people I don’t know is very difficult for me to the point where if I get worked up. I can have panic attacks. Doing tasks like going to the hair dressers is very hard for me. Just because I want to ask for a discount doesn’t mean I will, but they thought did cross my mind.

I understand exactly what you mean. I don't know appropriate behaviour with things like that so I wouldn't if asking for discount for being made to wait an hour with no apology was appropriate or not. Hairdressers are really hard for me cause I don't do small talk very well but they always try to talk to you (which I understand of course but I'm useless at it.

*when I say appropriate behaviour, I mean like when to complain, complaining, what I should expect to be rectified and how, general rules of conversation. I obviously know appropriate behaviour with things like keeping my clothes on or not swearing. I know not to get my titties out in public

Sheabutter · Oct 21, 2021

I NEVER feel comfortable kicking up a stink at the salon. My head of hair is about to be in their hands!!! They have all of the power

Raininvain · Oct 21, 2021

dancingqueen5678 said:
I understand exactly what you mean. I don't know appropriate behaviour with things like that so I wouldn't if asking for discount for being made to wait an hour with no apology was appropriate or not. Hairdressers are really hard for me cause I don't do small talk very well but they always try to talk to you (which I understand of course but I'm useless at it.

*when I say appropriate behaviour, I mean like when to complain, complaining, what I should expect to be rectified and how, general rules of conversation. I obviously know appropriate behaviour with things like keeping my clothes on or not swearing. I know not to get my titties out in public

Sounds like you have all the basics down. just play it by how you feel Its perfectly acceptable to ask how much longer please? or say I cant wait any longer etc because I might smash something you know.

Secretadmirer · Oct 21, 2021

I’m the kind of person that probably wouldn’t say anything but you absolutely have every right to. If they’re running late then a simple apology would suffice. I used to work in a salon when I was a teen and if they were running late we were told to apologise, explain and ask if they wanted a drink while they waited. The fact they ignored you and left you sat there is terrible. Hope your hair looked nice in the end though and it was worth the wait?

whats_her_face · Oct 21, 2021

Sheabutter said:
I NEVER feel comfortable kicking up a stink at the salon. My head of hair is about to be in their hands!!! They have all of the power

So do your legs… to walk out the door and go to another salon

gingerteacup said:
Thanks for being a crappy person. I suffer with anxiety and depression. Being able to have conversations with people I don’t know is very difficult for me to the point where if I get worked up. I can have panic attacks. Doing tasks like going to the hair dressers is very hard for me. Just because I want to ask for a discount doesn’t mean I will, but they thought did cross my mind.

Update: managed to get my hair done. I didn’t ask for a discount but I’m now on my way over an hour late. I usually leave a tip but paid and hurried off quick. I have been to this hair dressers before but definitely won’t be going again.

I say this as someone who also suffers from these, that your best bet if you find yourself in that situation is to remove yourself because sitting and getting more wound up internally will not be doing you any favours
I hope you have a lovely night with friends and family, write this off as a bad experience and know that you don’t need to stay / give business to places who treat clients like this.

Sheabutter · Oct 21, 2021

whats_her_face said:
So do your legs… to walk out the door and go to another salon

If I don’t have the first appointment of the day booked I don’t schedule anything afterwards and bring reading material with me. Same thing for doctors appointments.

Twinks10 · Oct 21, 2021

gingerteacup said:
Thanks for being a crappy person. I suffer with anxiety and depression. Being able to have conversations with people I don’t know is very difficult for me to the point where if I get worked up. I can have panic attacks. Doing tasks like going to the hair dressers is very hard for me. Just because I want to ask for a discount doesn’t mean I will, but they thought did cross my mind.

Update: managed to get my hair done. I didn’t ask for a discount but I’m now on my way over an hour late. I usually leave a tip but paid and hurried off quick. I have been to this hair dressers before but definitely won’t be going again.

No need to be rude, I was making a comment based on what you’d said
Glad you got your hair done

gingerteacup · Oct 22, 2021

BettyCrockerr said:
You really should have got up and said something - you sat there for over an hour allowing them to completely ignore you, and then you say you’re so angry…. I don’t get it? They probably assumed you were happy to wait for them - they told you there was a bit of a wait to be seen, you didn’t ask how long, nor did you explicitly tell them you have somewhere else to be. Granted, they were taking the piss being an hour behind schedule but lord above, you have to stand up for yourself! I would have asked how long the wait was, and if I hadn’t then been seen in half an hour of the appointment I would have got up and said that I would be leaving if I wasn’t going to be seen in the next 5 minutes. I don’t understand what’s to be gained from sitttng there in passive silence for over an hour….?

I suffer from chronic anxiety. I’m afraid I find things like this challenging…

Chan · Oct 22, 2021

gingerteacup said:
Just curious to know your thoughts… if you had a hair dressers appointment booked for 4pm and you still weren’t seen by 4:30, would it be acceptable to complain if no one mentioned it or even apologised?

Thoughts?

This happened yesterday so I’m late to the party, but I used to go to a back street black hairdressers to have my hair straightened and they were always on ‘black people time’ and an hour or more wait was normal. I mean it’s not really ok but that’s how it was

However, you’re paying for a service and the worst thing is not being kept up to date and not be looked after. So yeah it’s poor. I mean you’re right to not go back and put your money where your mouth is. If you wanna have your say and just give some feedback, an email to the hairdressers just giving them your thoughts would be ok. hopefully this won’t make you feel to anxious about sending it if it’s constructive and not just a rant at them, so they have a chance to review your thoughts and provide a response

Tinkerbell cat · Oct 22, 2021

gingerteacup said:
Thanks for being a crappy person. I suffer with anxiety and depression. Being able to have conversations with people I don’t know is very difficult for me to the point where if I get worked up. I can have panic attacks. Doing tasks like going to the hair dressers is very hard for me. Just because I want to ask for a discount doesn’t mean I will, but they thought did cross my mind.

Update: managed to get my hair done. I didn’t ask for a discount but I’m now on my way over an hour late. I usually leave a tip but paid and hurried off quick. I have been to this hair dressers before but definitely won’t be going again.

I am just like you. I never speak up in situations like this, I'm just sat there getting more and more anxious. Wish I had the confidence to speak up but I never do because of my anxiety. I think I'd even struggle to walk out incase anyone noticed. I hate confrontation too so I'd just continue to sit, wait and only get myself more worked up. Its horrible dealing anxiety like that.

katyazamo · Oct 22, 2021

gingerteacup said:
I suffer from chronic anxiety. I’m afraid I find things like this challenging…

I know it's easier said than done but try and remember that no one will think you're weird or strange or get angry at you if you ask what's going on with your appointment. Sometimes hairdressers and anyone running to a schedule fall behind but they can end up getting so wrapped up in other things that they don't realise you've been sitting there waiting for ages, and will probably be mortified they forgot. Something like "could I just check if everything's ok for my appointment as I've been waiting for half an hour" - you don't need to storm over and demand an answer!

Blue pumpkin · Oct 22, 2021

I once booked an appointment at a salon I'd never been to before after moving house.
When I arrived it was very busy. I eyeballed all the chairs and no one looked like they were anywhere near the end of getting their hair done. I was asked to take a seat. I did some work emails etc and then realised I'd been sitting there for half an hour.
The receptionist was out the back chatting so I just got up and left.
Twenty minutes later the salon called to remind me of the appointment. I just pressed 'end call' without saying anything and blocked the number.

I went to one of those 'walk in and wait your turn' salons up the road and they did a lovely cut and blow dry. The added bonus was it was £16 quid cheaper than the other place.

Rxt156 · Oct 22, 2021

Blue pumpkin said:
I once booked an appointment at a salon I'd never been to before after moving house.
When I arrived it was very busy. I eyeballed all the chairs and no one looked like they were anywhere near the end of getting their hair done. I was asked to take a seat. I did some work emails etc and then realised I'd been sitting there for half an hour.
The receptionist was out the back chatting so I just got up and left.
Twenty minutes later the salon called to remind me of the appointment. I just pressed 'end call' without saying anything and blocked the number.

I went to one of those 'walk in and wait your turn' salons up the road and they did a lovely cut and blow dry. The added bonus was it was £16 quid cheaper than the other place.

Christ. 50 mins total they’d have left you

Customer service isn’t a priority these days!

Id have done the same. I’ll take my money where it is appreciated

Is this acceptable?

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