The comment about refresher training seems a bit dodgy if it was supposed to be purely due to paperwork?
The cardboard on the floor thing makes no sense? I have worked in kitchens and I’ve never in my life known of someone to think to put a piece of cardboard down? Surely you put up a wet floor sign and get a mop? Or if it’s a regular thing get some sort of non slip mat that can be cleaned. Excuse after excuse. The councils fault obviously

if you can’t keep up standards just because your gETTinG mARRieD when you constantly boast about having what, about 20+ staff? Then there is something very wrong in your business. For a start Lauren isn’t getting married so what’s her excuse??