I’m sorry, I’m going to go against the grain here with the RTG bashing…
Give her a chance to change things, she has finally addressed the feeding and changed feeds to a much better brand, she has had a few things explained to her about feeding simple systems and identified it is a far better option, less crap fillers and pretty coloured bags, much more of what pepper needs.
Re the hay/haylage debate, actually sometimes as I think someone else may have said further up, haylege is sometimes better than hay, a lot of us will now be feeding this years hay which is likely to be high in sugars.
Bagged haylage has been tested and it’s nutritional properties printed on the bag - on a livery yard that supplies hay you can’t easily test for it’s continued nutritional values.
I personally wouldn’t soak hay, I hate it and in this hot weather I’d worry about it going smelly.
The addition of a small holed haylage net is good and better than free access from that hay bar bag thing she was using.
Also, being in the same county as RTG I can confirm we have had next to no rain and what we have had has caused the grass to be very stressed and no doubt the spikes in sugars are huge, the fields still look burnt and bare.
I do agree it is very late coming but come on, give the girl a chance now she has addressed it!