She's talented but comes across as a head.
Thing is, by having the 'Chappell' drag, she could genuinely live a pretty normal life outside of work if she chose. Dolly Parton manages it because nobody recognises her without the blonde wig and the outfits, so she's able to go around mostly unbothered without these. But because Chappell continues to address her fans on tiktok and on social media out of the 'Chappell' drag, everybody bloody knows what she looks like without it so the Chappell drag no longer works to maintain the boundary! Doing lives talking to them like they're your besties also goes on to further mess up that boundary. Boundaries are fine, but keep them clear.
Additionally, she can't say "You're a random witch to me and I'm a random witch to you" to the fans then expect them to be just fine with her cancelling concerts to do the VMAs. Would they be fine with a "random witch" doing it? Absolutely not.