No shade at you but this is my beef. People who insist on speaking on the phone or in person when an email would do.
Reading it back, I did sound like a bit of a knob.
I'll try again - if I can't get away with a
'Where's my report?',
'Fred's in Thursday - here's the thing for him to sign', '
Can you update x field so it syncs overnight?',
I won't subject people to a fifteen paragraph essay with the first 4 going 'how are you? I hope you are doing well. In the beginning, there was the Word and the Word was.....finally getting to the point with ...so, if we do this, by adding this, and adjusting that, however, the permissions setting on this particular thing seems to be saying that the user hasn't mapped to the LDAP - I do the following;
Keyboard stops working
Checked all connections, tried different USB slot
No batteries or wifi involved
Restarted
Tried with the one from the next desk. That works.
Return working keyboard to colleague.
I know IT won't answer a call, I can't fill a ticket in without a working keyboard and even if I did it from somebody else's computer, the turnaround is around 3 weeks.
I walk upstairs to IT.
'You got a spare keyboard? Mine's buggered. Cheers'.
and if I'm asking for data for a report that's just been sprung on me at the last second, I take biscuits, listen to the ten minute ranting about somebody else, make a mental note of their complaint about their mouse, then swing by IT where I collect a new one, paid for in Garibaldis and drop it off when I'm back over that way for an outdoor meeting
vape break with finance.
Speaking is also useful because of one aspect of my job - being seen to be relatively independent. Because I go to people and speak to them, there's the advantage of things not sitting on the company servers. If somebody turns up at my door, there's a good chance that they're going to ask me a question about grievances, complaints or other concerns - they know that unless it's a clear safeguarding/criminal matter, the act of asking about a procedure or policy is not shared.