I’ve tried online chat, called three times and now had an email all saying no. Website still showing you can. They’ll be getting my wrath tomorrow. How can you say yes to some customers and no to others? For a premium product they’re customer service is appallingYes what a tit show. However I called up an hour or so ago and spoke to someone in the US and got mine. Relieved as I got my bike almost a year ago.
I also think they realise their boom is likely over. My bike took 9 weeks to arrive, now you can get them in days. The warranties won’t make them any money so thought they could just sneak it in and people wouldn’t realise until it was too late. I was actively encouraged not to buy it by the sales person at the time of purchase. Don’t think they’ll have expected it to kick off on Facebook as much as it did....I also feel for people that maybe can’t actually afford the money now as if they do back down I assume it’ll be for a limited time