NODBOX

[hydeist]

In case anyone missed it, their customer service posted on this thread a couple of days ago to try and get ahead of anyone complaining about them. Just so you all know and don't post anything too personally identifying.

 

[HmmmReally]

Hi all

just wondered if anyone had any dealings with this company? I get extremely off vibes from them. I ordered ages ago and didn’t get my order and it seems like the same thing has happened to loads of others but they delete comments. They aren’t replying to emails.
anytime someone leaves a trust pilot review it’s flagged as untrue. The lady that runs it is constantly putting pity videos up on TIKTOK which makes people place more orders, I’d be grateful to hear of anyone else’s experiences please so I know where to go from here.

thank you.

 

[HmmmReally]

I noticed she put out a really BEGGY video on TikTok about how there are real people behind businesses, which I do agree with however she has had plenty of time to change the way that she runs her business and she chooses not to so I do not have an ounce of sympathy for her. She’s just trying to get people to stop chasing for their bloody orders that they are entitled to

There it's been 6 weeks and I still don't have my order. They don't care and just keep telling me to wait it'll come. I said I'm going to need to charge back with my bank because I can't afford to not have items I paid for. They are telling me they could take legal action against me I really don't know where I stand.

They won’t do shit
You are entitled to do a charge back that’s why it’s there.

 

[shopwithme]

Hi guys. I wanted to say that I haven’t personally purchased from this company but I have had dealings with the owner before and was very shocked by her attitude. She seems to threaten people with legal action often and shows no professional experience of running a company. I often see people saying they are having to open chargebacks for refunds and that should be the absolute final straw, a company should never let it get to that. I can only presume that they might have funding issues. Ignoring emails and not providing tracking is actually quite unheard of and I encourage others to report them to trading standards if they feel it’s got to an extreme stage. The reviews on trustpilot are suspect to me too. I often see that positive ones are removed, as well as some negative ones.

 

[Slowpoker]

Charged back at the bank. They said it's not the first time they've heard of this company doing that.

But if course she's live begging for more orders.

Oh and a random influx of positive reviews on trust Pilot

 

[HmmmReally]

It's been about a month though can I do that? Iv never heard of a charge back?

Yes you can. I can do mine through my banking app but you can also do it over the phone. I waited over 9 weeks for my orders which never turned up. (Then I did a charge back) she kept saying they had been posted again and again and blaming Hermes. Every time I asked for a tracking number she ignored me. I’m sure she muted me from TikTok. My order never arrived but she kept holding sales, I ordered before halloween and people were getting halloween themed boxes before me!!! Yet she swears they are done in date order. Whenever anyone called her out she would start discussing her dads cancer (I think it was her dad) which yes is so sad but your a business!! Close shop and catch up with orders stop holding sales.
She always goes on about the NHS but she’s just admin she isn’t even a nurse! (I got the impression she was a nurse the way she went on)

 

[Slowpoker]

They keep removing my review on trust pilot and Iv been blocked on tiktok

 

[Slowpoker]

Oh I'm glad Iv found this thread. Maybe it's dead I don't know but Iv been seeing them on tiktok a lot! There's always people on the comments asking for their orders to be packed etc and she does it on live. I got too excited one night and ordered a £100 box as a treat for my birthday. It's been a month & Iv had no updates other than my order being confirmed. Iv messaged and they say please allowed 9/10 days. Please allow 14 days. For delivery. But it's been longer than that! The chat on the Nodbox website says someone will reply in 48 hours they never do. I read reviews on trust pilot and people on there seem to have the same issue. I asked on the live and the woman who runs it says she's under a tiktok contract now and can't talk to customers about orders. But she's allowed to sit on live till 1am and encourage people to use Clearpay etc. Can't tell me where the £100 box I ordered is! Iv also came to realise its kinda a scam anyways because 90% of the items she is putting on boxes she says they are full price when nearly all of it is on sale on the official pages!

Also saw them tell someone on trust pilot that the order was done with the "old company" and the new company are dealing with it now. It's the same woman, the same whining voice moaning about her "lady issues" or how sleepy she is!

 

[HmmmReally]

Hi guys. I wanted to say that I haven’t personally purchased from this company but I have had dealings with the owner before and was very shocked by her attitude. She seems to threaten people with legal action often and shows no professional experience of running a company. I often see people saying they are having to open chargebacks for refunds and that should be the absolute final straw, a company should never let it get to that. I can only presume that they might have funding issues. Ignoring emails and not providing tracking is actually quite unheard of and I encourage others to report them to trading standards if they feel it’s got to an extreme stage. The reviews on trustpilot are suspect to me too. I often see that positive ones are removed, as well as some negative ones.

agree with everything you have said.
She’s now blaming it on the customer service agent she recruited… so unprofessional

 

[Slowpoker]

Yes you can. I can do mine through my banking app but you can also do it over the phone. I waited over 9 weeks for my orders which never turned up. (Then I did a charge back) she kept saying they had been posted again and again and blaming Hermes. Every time I asked for a tracking number she ignored me. I’m sure she muted me from TikTok. My order never arrived but she kept holding sales, I ordered before halloween and people were getting halloween themed boxes before me!!! Yet she swears they are done in date order. Whenever anyone called her out she would start discussing her dads cancer (I think it was her dad) which yes is so sad but your a business!! Close shop and catch up with orders stop holding sales.
She always goes on about the NHS but she’s just admin she isn’t even a nurse! (I got the impression she was a nurse the way she went on)

I'm gonna ask on the site one more time tomorrow & see what happens! She's not been live for about a week or id be saying again that the site admins aren't answering! That's how it is isn't it, it's always people with followers and who are "pretty" that get their orders packed. People will be asking where there's are and she doesn't do them. Anyone who doesn't have a big account or a facetune, faceapped photo gets ignored!

Your right, she has made out she's a nurse. She's left her job to do Nodbox full time as well so there's no excuse for it taking a month to spent packages out.

 

[hydeist]

There it's been 6 weeks and I still don't have my order. They don't care and just keep telling me to wait it'll come. I said I'm going to need to charge back with my bank because I can't afford to not have items I paid for. They are telling me they could take legal action against me I really don't know where I stand.

If you're worried about it, talk to your bank and they'll be able to explain how it works and why you're entitled to charge back a purchase if you never received it. They can't take any legal action against you doing a chargeback.

 

[hydeist]

I will do. Iv never had trouble like this from anywhere so it's not be a problem.

Worth noting that chargebacks cost the company money as there is a fee to them for you doing it as well as them losing your original payment, so they'll do ANYTHING to stop you from doing it.

 

[Slowpoker]

There it's been 6 weeks and I still don't have my order. They don't care and just keep telling me to wait it'll come. I said I'm going to need to charge back with my bank because I can't afford to not have items I paid for. They are telling me they could take legal action against me I really don't know where I stand.

 

[sarahlstr]

When I asked if the products were legit and sourced from the brand directly they said they are 100% genuine and they have several different suppliers but aren’t directly affiliated with the brands. How can they be 100% sure they’re not fakes then?

 

[Blue pumpkin]

If they put pity videos up in order to attract orders then that's a big red flag. Sounds like a scam artist

 

[Slowpoker]

There Trustpilot reviews are going off!

 

[HmmmReally]

There Trustpilot reviews are going off!

Off to have a browse

Hopefully this page will link on Google when people search Nodbox and trust pilot… she just creates fake reviews after people leave bad ones.
I think she will do a name change soon like she has done already once!!! What a shit show of a company

Anyone who is waiting on boxes for longer than 14 days do a charge back through your bank

 

[HmmmReally]

They keep removing my review on trust pilot and Iv been blocked on tiktok

They can’t remove your review. Post it and when they ask for proof you can just send trust pilot a screenshot of the order. It doesn’t even have to include the ref number! As long as it says thanks for your order they will keep it on there.
I had loads of problems with beautyworks and this is how I got round it

In case anyone missed it, their customer service posted on this thread a couple of days ago to try and get ahead of anyone complaining about them. Just so you all know and don't post anything too personally identifying.

What did they say?

 

[Slowpoker]

They are live just now, took a week off to deal with packages. Everyone should have there's.
I don't. Someone in the live complained about a beauty sponge ripping and she's making out they are lying. Someone else asked about 3 orders and she giggled and said to whoever she's with are you seeing that? The person was really polite. She then went on to say she's waited 4 months for a beauty box before and it is what it is. The trust pilot reviews are fake.


Soooo unprofessional. Mines still hasn't arrived. Said it was shipped last week with no other updates. No tracking etc.

 

[HmmmReally]

Charged back at the bank. They said it's not the first time they've heard of this company doing that.

But if course she's live begging for more orders.

Oh and a random influx of positive reviews on trust Pilot

most of the reviews are fake it’s so embarrassing because it’s so obvious. She keeps trying to get mine removed but I will make sure it stays