I’m sure there’s a nurse on here that had said sometimes they’d made notes on paper towels, so not that rare? Also agree with what you have said. No one is disputing there are MANY faults and problems on this unit, but from reading a lot of others’ experiences on here, what may sound kinda horrific to some (non health professionals) actually is maybe not as bad as it sounds to some that work in healthcare, and it seems like various similar incidents happen at hospitals across the uk, especially when it’s an emergency situation or staff are under pressure. Afterall we are all only human, there is always room for error. Not trying to downplay the phone call mix up, as that must have been awful for parents, but agree with your point that it doesn’t equal poor medical care as such. I think the main thing people have to keep in mind; is there can be a sub standard unit, with sick babies that have underlying problems, AND a murderer (one that seems to take full advantage of the babies’ underlying conditions and the fact that it’s a sub standard unit, sometimes that has staffing level problems)