Be very careful of Aviva! We took out a full life cover (for my husband) over 20 years ago. We were forced, yes forced by the commission-fuelled salesperson to accept the only ‘full life insurance that we offer’ - a direct quote from her. It was related to a ‘stock market company’. We didn’t want this policy but we couldn’t get rid of this person and eventually agreed. Tried to cancel some time later and was threatened with a very large cancellation fee - which we couldn’t afford. Now, bear in mind this was before all the compare markets, TV finance gurus and internet availability to check all insurance companies etc. I was going through bad time and I now realise how vulnerable I was - bad health scare (and treatment), mother passed away and husbands previous short term life policy ended. I admit I panicked! So I take on some of the blame ... but long story, so up to present day.
Latest update from said Norwich Union aka Aviva - our ‘guaranteed’ minimum payment is now less than half of original - this second time it has been reduced - and the ‘warning’ in the latest letter that it will be reviewed again in 12 months. Probably to reduce again. This present amount quoted will just about pay for a small funeral - no extra for any mortgage - although now we are mortgage free thank goodness. We have already paid into this policy more than we will receive - so any future payments is money down the drain ... so I have cancelled the policy. Having been able to pull our finances together in the last few years we have money put aside for both funerals and the payments which would have gone to Aviva will now been paid into this savings account.
I am done with trying to get Aviva to acknowledge that the company/trust they invested our money into was a reckless/bad choice. Even when the stock market was booming this ‘company’ lost money!!!! Bizarre. They previously stated that the person no longer worked for them and didn’t know where she could be contacted - I suggested the Costas or Canary Islands as she was probably working in time share!
In conclusion, my final letter today to them will be addressed to their CEO to once again ask all my original questions; why only this policy, why invest in a failing trust/company, whereabouts of the salesperson; was the large cancellation fee her large commission etc. I won’t hold my breath as all I will receive is the usual generic letter advising the Ombudsman ... which is a waste of time as they only look in one direction ... the large corporations.
So beware of any small/tiny print ... question everything, don’t phone them - write - get everything in writing

because in a few years they will move the goalposts.
Good luck to you all. Thanks for reading this far and sorry to rant but I now have to compose a non-rant letter to a CEO.