Cleaners!

[Wind Fish]

Do you have a cleaner? Have you had problems with a cleaner?

I've started to have one for two hours a week for my 3 bed house.
I do ok at keeping the house reasonably clean I would like some help in the places I miss.
She turned up today and the house was already pretty clean as I had people staying last weekend so gave it a decent going over on Friday. I started saying the things I wanted doing and she interrupted to say should I just get on with it. So I said yes expecting her to use her innovative.
She came to speak to me at 11:45 saying she'd done downstairs and would do upstairs next week. She asked me to check the job and I pointed out a few things she missed - cobwebs and corners she hadn't hooveed. Bit awkward as I thought duck it's no different. So then she said let me do that. 5 mins later she said all done and kinda hinted she wanted to leave with a "10 mins left but I'm all done". But she's missed just about everything I wanted her to do and only did a few things I expressly mentioned, but I didn't mean just that light fitting or cobweb I ment everyone in the house that needs it!! The windowsills are all clear so would have taken a second to wipe down but they're dusty and untouched, the chandelier I pointed out has 90% of the cobwebs still on it and is covered in dust. I could go on!! She only touched 3 out of the 5 rooms downstairs.
Is she a tit cleaner taking the piss or should I need to point out everything that needs doing? I can't help but wonder what was she doing for 2 hours. She may have wiped down the already clean surfaces but I've done more cleaning in 20 mins to do all the things she missed and it feels like a bigger change. The lounge windows really need cleaning (frames and glass) and she had window cleaner and cloths so why didn't she do them?! I'm getting angry

 

[LaurieLaurie]

She sounds rubbish and I probably wouldn’t use her again.

 

[Welshgal]

I’d give her another chance although she does sound pretty bad ...
Next time she comes around I would let her know exactly what you expect her to do and point out things she missed. Maybe offer to go over everything with her again or have a list ready? Make it clear that you were not satisfied with the last time.

If the second time is just as bad, then I would look for someone else.

 

[Very traditional]

I would make a list and ask her to work through it, less awkward than you pointing every individual thing out but also easier to track what's been done, she could tick it off as she goes.

 

[emm]

Do you have a cleaner? Have you had problems with a cleaner?

I've started to have one for two hours a week for my 3 bed house.
I do ok at keeping the house reasonably clean I would like some help in the places I miss.
She turned up today and the house was already pretty clean as I had people staying last weekend so gave it a decent going over on Friday. I started saying the things I wanted doing and she interrupted to say should I just get on with it. So I said yes expecting her to use her innovative.
She came to speak to me at 11:45 saying she'd done downstairs and would do upstairs next week. She asked me to check the job and I pointed out a few things she missed - cobwebs and corners she hadn't hooveed. Bit awkward as I thought duck it's no different. So then she said let me do that. 5 mins later she said all done and kinda hinted she wanted to leave with a "10 mins left but I'm all done". But she's missed just about everything I wanted her to do and only did a few things I expressly mentioned, but I didn't mean just that light fitting or cobweb I ment everyone in the house that needs it!! The windowsills are all clear so would have taken a second to wipe down but they're dusty and untouched, the chandelier I pointed out has 90% of the cobwebs still on it and is covered in dust. I could go on!! She only touched 3 out of the 5 rooms downstairs.
Is she a tit cleaner taking the piss or should I need to point out everything that needs doing? I can't help but wonder what was she doing for 2 hours. She may have wiped down the already clean surfaces but I've done more cleaning in 20 mins to do all the things she missed and it feels like a bigger change. The lounge windows really need cleaning (frames and glass) and she had window cleaner and cloths so why didn't she do them?! I'm getting angry

I have had a cleaner like this, I used to have an amazing cleaner but she went back to her home country (fing brexit) I live in a small flat but pay for 3 hours, even though the good cleaner often didn't need that much as there wasn't too much to do, but she would always check with me if she finished early to see if there was anything else she could do/she would be proactive and do things like clean the fridge without me asking. Anyway as I said I got a new cleaner who is a friend of the good one, she finished early but I didn't think much of it, although I then realised it was 45 minutes early, which is a lot. I went into the kitchen after she left and she had left all the washing up that was in the sink and hasn't even properly cleaned the floor. It was really awkward when she text the next week to ask when to come over, i pretended I was away, I couldn;t believe the cheek!

 

[The Big One]

I have a cleaner. When she initially came I showed her the things I wanted done, and she did them very well. Nowadays she comes in, and we chat a bit, and I mention anything specific, but other than that she just gets on with everything! She knows where all the cleaning products are, the vaccumn cleaner, brush etc. Sometimes, I find she has tided things up that make it look better - even though I never asked her to!

She isn't a stickler for time. She will often work a short time extra. Yesterday, after I had a leak which ruined a ceiling, she cleaned up, much more than I pay her for, so I took her to the local cafe for lunch.

 

[Pat the Dog]

I have a cleaner. When she initially came I showed her the things I wanted done, and she did them very well. Nowadays she comes in, and we chat a bit, and I mention anything specific, but other than that she just gets on with everything! She knows where all the cleaning products are, the vaccumn cleaner, brush etc. Sometimes, I find she has tided things up that make it look better - even though I never asked her to!

She isn't a stickler for time. She will often work a short time extra. Yesterday, after I had a leak which ruined a ceiling, she cleaned up, much more than I pay her for, so I took her to the local cafe for lunch.

You should have given her at least an extra £20.00+, not a meal at your local greasy spoon

 

[The Big One]

You should have given her at least an extra £20.00+, not a meal at your local greasy spoon

£20 that would be more than she gets a year

 

[emm]

£20 that would be more than she gets a year

This is another question, how much do you pay per hour?

 

[Pat the Dog]

£20 that would be more than she gets a year

You damn skinflint!

This is another question, how much do you pay per hour?

I dread to wonder.

Seriously, I think hope @The Big One is only pulling our chains

 

[emm]

You damn skinflint!


I dread to wonder.

Seriously, I think hope @The Big One is only pulling our chains

tbh I did mean it seriously lol, I don't think that was a true comment! someone I know had a cleaner they paid like £5 an hour, and she supplied cleaning products which seems like slave labour i pay £13/14 which I would consider fair but I know it must vary a lot (I am in london so I presume it is higher here)

 

[The Big One]

This is another question, how much do you pay per hour?

A gold coin ... a round pound !!

 

[Happy35]

I line in the NE and £14 an hour is the going rate here, I haven’t got a cleaner at the moment but is something I am looking into

 

[coconut_escape]

Is the cleaner from an agency or private ? If agency is speak to them.
I have a cleaner who is really good but a little heavy handed - my poor skirting boards take the brunt of it She’s also not pro active at all and I have to ask/tell everything but I don’t mind that. I am super fussy and she accepts that no problem so it works both ways. I had one previously and I thought she was awful so after 3 weeks I just said I think I’m too fussy/picky for a cleaner and no hard feelings.
I have a 3 bedroom townhouse but she doesn’t do 2 of the bedrooms at all and does a deep clean on the lounge kitchen and my bedroom on a rolling rota thing. She comes for 3 hours and I pay £12.50 an hour.

 

[They See Me Trolling...]

I’m a cleaner and I do work for a large company part time and only get £9.50 an hour, but also do private cleaning myself and I charge £15 an hour.

In regards to the original post if you’re not happy then say something - it works both ways so she should be comfortable to tell you if somethings not ok too. One lady I clean for I personally think needs 2-3 hours a week but she only wants 1 hour. I do make a dent but her house isn’t clean when I leave… but it’s her choice. I’ve always said to her she can either clean for X many hours and fill my time or she can give me a list. Sometimes I’m pushed for times but other times I can take my time a bit more

 

[usandthem]

If you can’t see the difference, she can’t have cleaned well enough. I recently got 2 cleaners to come in for 2 hrs every two weeks. The first time they turned up the did the upstairs (we have a big house) and when they finished, they said they’ll do the downstairs next time until ‘they get on top of things’ (made me question how bad were things ).

I keep to house reasonably clean, but I could see straight away that they’ve done a good job- they’d cleaned the windows and skirting boards, cleaned cobwebs from the staircase ceiling, and hoovered behind furniture etc. To me that’s exactly the point of getting a cleaner- I can do a semi-decent job myself with the time I have but rarely have the time to do a really thorough job.

 

[They See Me Trolling...]

One lady I clean for is a hoarder. Not on the scale you normally see on tv or anything but it’s a problem. There are rooms in the house I’m not allowed to go. She’s someone who should have home help but doesn’t (for a variety of reasons). When I go in and she only wants me to change her bed and go dishes in the kitchen and hang up/fold washing I find it extremely difficult as the rest of her home is in dire need of cleaning. However, I do have to respect her choice of living. I am debating dropping her as a client as I find it quite awakened. It would literally take me half a day at least to do her kitchen properly but she doesn’t want that. Her home could be beautiful!