Just before I left work an issue popped up and I didn't think it was going to be a big deal but now I'm worried about it.
Essentially last week there was a system error when I put in an order for one of our biggest clients, and no communications went out, either to them or to anyone who had to work on it. At least it was a small order. Normally, when something like this happens, the client notices they didn't receive any confirmations and tells me so I can check (it's pretty much impossible for me to check every single one, it takes like 5-10 minutes for all the communication emails to load, I put in about 40 orders every day, and the vast majority of them go smoothly). But when I put in this order they had sent like 5 very similar orders so I think this just flew under the radar for them too.
The problem is, the deadline is tomorrow. There's a chance we might be able to scramble and get it done, because as I said it's a very small order, but it's unlikely.
It's not really my fault to be honest, it was just bad luck, but the customer is not gonna care about that. Although there's a chance they're gonna be lenient considering they didn't notice they didn't receive the confirmation and details either.