I am so sorry you experienced these situations. I have no words, it’s abysmal. We must do better delivering person-centred care. The Covid situation threw many at the beginning and we were all beholden to procedures put out by senior management that many of us thought were nonsensical. As time went on we began to challenge these procedures as the realities of the situation became more clarified.
The GP surgeries really were a law unto themselves during Covid and some reception staff (not all) really need retraining in how to speak to patients. I too have also encountered many rude admin staff with god complexes, working 8-4 from home and jumping the queue at tescos with their nhs ID whilst claiming they were on the front line. Shitbags exist in every organisation….but just so you know, I would NEVER have treated you that way