My first post here and just wanted to add my twopenneth. I’ve been on MN thread about SBS too and this thread was mentioned. Sadly, I fell prey to the good reviews and wasted money on her services (I was in a bad place). I am fat, I’m ok with that, but I needed help to find some clothes that fit me decently. As a size 20/22, I hoped the group would have some posts from people similar in size to me that had been ‘styled’ and were able to share their purchases/looks etc.
I constantly asked about plus size representation and general diversity in the group as it was leaving me feeling quite despondent. Anyway, I emailed Susie personally to ask about it and this was the response I got. I was never, ever nasty. Just brought up my own personal experience but it was completely turned around as if it was my fault. Not once taking on board any of the things I was saying as a paying customer. I can’t imagine any other company treating customers like that and getting away with, but as others have said, it’s like an echo chamber.