Have I done it right? New thread here anyway!
Mod edit: new facebook group is here https://cutt.ly/ssh
Mod edit: new facebook group is here https://cutt.ly/ssh
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I don't know if she is ready for that conversation though? She very clearly cannot seperate her personal feelings from her buisness; which don't get me wrong, I can empathise with as someone who also struggles with anxiety. However, her attitude is so hostile and not even in a defensive "I am trying" kind of way - her responses to any form of criticism are childish and down right rude from what I've seen. And everything is SO dramatic!This is all making me realise that “be kind”, while a good message with a very good intention, is creating a generation unable to cope with constructive criticism. You’re either kind or you’re a troll, there’s no in between any more. And this goes not just for feedback on business models and services (SBS itself) but also the outfit pics (your bum looks great but the top may make the shoulders a bit bulky). It actually scares me for this generation of kids and teens that they will either be put in the “kind” camp and never able to handle anything below fulsome praise, or they’ll be cancelled into the “troll“ camp and be thought of as a bully and a bad person just because they may have had a few honest ideas on things that weren’t working.
I’d be interested to know if SBS do have an idea on how they’d like to receive feedback. I’m a customer and have spent with them more than three separate times and am happy to do so in future if I feel that I personally am getting my money’s worth but I also should feel like I could feedback on something that needs improvement or doesn’t quite hit the mark. Something along the lines of a follow up survey? surely it’s bad business practice to have NO plans to try to find out what your customers think of your service, both good and bad?
I also felt this playground bullies/hierarchy vibe very strongly whenever Susie was introducing the new stylists or talking about them - even between them I felt that she had favourites and it felt quite uncomfortable when she gushed endlessly over Mhairi/‘Gary’ and yet some of the others got barely more than a sentence written to introduce them! I felt sad for Kim and Karina getting kind of ignored!I don't know if she is ready for that conversation though? She very clearly cannot seperate her personal feelings from her buisness; which don't get me wrong, I can empathise with as someone who also struggles with anxiety. However, her attitude is so hostile and not even in a defensive "I am trying" kind of way - her responses to any form of criticism are childish and down right rude from what I've seen. And everything is SO dramatic!
As my mum very rightly pointed out many moons ago, if you have enough people saying the same thing about you, they are definitely not in the wrong - open your eyes and ears and learn from it. Grow from it.
My view on it for a while has been its a playground bully 'you can't be friends with us situation' and the 'troll' thing now is just grating. Having an opinion about a paid for service doesn't make you a troll. I completely agree with you that there is no in between anymore.
As much as I am glad to have found this thread because it has helped me to realise it wasn't just me, I am so sad that there are so many of us who have been left to feel like this.I also felt this playground bullies/hierarchy vibe very strongly whenever Susie was introducing the new stylists or talking about them - even between them I felt that she had favourites and it felt quite uncomfortable when she gushed endlessly over Mhairi/‘Gary’ and yet some of the others got barely more than a sentence written to introduce them! I felt sad for Kim and Karina getting kind of ignored!
I noticed this too. I always thought she kind of side lined Emily a bit. I noticed once she did a post (cant remember if grid or story) saying how much she loved her friends and a collage of all the stylist - except Emily, and some of her other friends. Thought that was a bit mean. Especially as Emily is the nicest of the lot (except for maybe Sarah).I also felt this playground bullies/hierarchy vibe very strongly whenever Susie was introducing the new stylists or talking about them - even between them I felt that she had favourites and it felt quite uncomfortable when she gushed endlessly over Mhairi/‘Gary’ and yet some of the others got barely more than a sentence written to introduce them! I felt sad for Kim and Karina getting kind of ignored!
Have you joined the new breakout fb group? Lots of people on there speaking their minds now they're not being moderated to within an inch of their lives! It's actually great to see people being honest and relaxed with each other and there are some interesting stories in there too, especially people who disagreed with their analysis or were prevented from asking questions in the group etc...As much as I am glad to have found this thread because it has helped me to realise it wasn't just me, I am so sad that there are so many of us who have been left to feel like this.
Hopefully, any others who are shying away from sharing their experiences because of feeling alone in their thoughts, will feel a bit more comforted knowing they aren't alone. I certainly know that's how I felt when I read found this.
I really like Emily, her style is a bit formulaic but she always looks great and really dresses for her figure. She seems genuinely nice too, and very funny! I felt bad for her as she was recruited at the same time as Mhairi but didn't get half as much effusive praise from S. She seems quite shy whereas Mhairi seemed more outgoing so maybe that's why. I thought it was a bit off at the time though especially as they were both new. Poor old Kim and Karina barely get a mention and they've worked for her for ages!I noticed this too. I always thought she kind of side lined Emily a bit. I noticed once she did a post (cant remember if grid or story) saying how much she loved her friends and a collage of all the stylist - except Emily, and some of her other friends. Thought that was a bit mean. Especially as Emily is the nicest of the lot (except for maybe Sarah).
A while ago Susie ‘cleaned up’ her social media by unfollowing/unfriending clients on Instagram and Facebook - she unfollowed me but continued to follow friends of mine who were also clients of hers - clearly showing ‘favouritism’! Fine. Just don’t put out a message saying that you are removing all clients when you aren’t! Be honest and own it.I also felt this playground bullies/hierarchy vibe very strongly whenever Susie was introducing the new stylists or talking about them - even between them I felt that she had favourites and it felt quite uncomfortable when she gushed endlessly over Mhairi/‘Gary’ and yet some of the others got barely more than a sentence written to introduce them! I felt sad for Kim and Karina getting kind of ignored!
Is this the same one who is always so awkward on her insta stories? There’s one who I’m not sure I can name but it’s like she’d been told she has to do stories as she was so awkward in them and clearly out of her comfort zone and I felt really sorry for her.I can’t keep up.....
someone mentioned on the previous thread about one of the stylists and thinking that ‘bless her she must be new’ yet no she’s actually a bloody stylist.....I know exactly the one you are talking about. She doesn’t look very stylish at all does she!! I think she rushed to employ that one!!
And that’s the one who did my copy&pasteIs this the same one who is always so awkward on her insta stories? There’s one who I’m not sure I can name but it’s like she’d been told she has to do stories as she was so awkward in them and clearly out of her comfort zone and I felt really sorry for her.