Yes I agree about the whole coming home from work and helping her put them in the car. Surely if putting them in the car is an issue, you could find somewhere to go that you can just walk to? As well as having to take time off work to be at home to help. I think she really needs to address her mental health issues better. The fact she currently doesn’t have a phone, isn’t that the second time she’s smashed a phone recently?!
Their house looks a good size downstairs but the upstairs seems really small! The kids bedrooms are tiny! Surely they must be able to be on a list to be re-housed due to overcrowding?