Should I change an Amazon review?

[newtoyou]

I’ll try and make this short!

I bought something on Amazon and had various issues with it and the customer service of the seller. They did offer compensation but ignored me when I asked for more than they were offering. There were lots of other issues which I won’t go into cos it will bore you.

The next day I left a bad review on their seller page. Very quickly I got an email saying they were very sorry and offering me some more money. I took it off course.

They processed that and then asked if I would change my review. And that Id be sent a link to do that.

Now while this person was very polite and was clearly someone higher up in the company because they behaved like a human and read my emails properly for once, I’m not sure if I should do it?

Im under no obligation to and I’ve never heard of this practice before. It feels a bit morally wrong to suddenly write nice things when if I hadn’t made it public I wouldn’t have got the extra money (which I did ask for before I reviewed it).

The review in question is for the seller, not on the product.

What do you think? Is this normal practice?

 

[HoGi]

I would maybe edit the review to add the action that was taken as a result of your negative review. But I would change it to a positive review

 

[Mulholland Drive]

If the product in question is ultimately fit for purpose but your review doesn't reflect that, then I would be inclined to amend the review if the product is good.

As for the customer services bit, you could add that as well, along with the subsequent actions of good faith. But then again, there is a separate section where you can post reviews specific to the suppliers rather than the product.

 

[laughing]

Update it to show the action they took but leave the bad issue on it. Other buyers need to know.

 

[newtoyou]

If the product in question is ultimately fit for purpose but your review doesn't reflect that, then I would be inclined to amend the review if the product is good.

As for the customer services bit, you could add that as well, along with the subsequent actions of good faith. But then again, there is a separate section where you can post reviews specific to the suppliers rather than the product.

It is...kind of. It arrived damaged and then the replacement parts were wrong and also damaged. I tried to get compensation with some more replacement parts but it was like talking to a brick wall. So I’m using the furniture but it’s damaged in parts and also needed extra nails and stuff to assemble it. But yes the review was for the seller. I left a separate one on the product.

 

[Definitelyme]

No. They are basically doing the amazon version of paying you off for a better review. I’d leave it. People rarely make a judgement on one review, or at least I don’t. If I read one awful review but 5 great ones I’ll still buy it.

 

[judgejohndeed]

I would edit the review to add exactly that - the seller resolved the issue, but only after you had left a negative review. That way other people are aware.

 

[SkinkaareFan]

I have been asked to change or delete my review before but all I do is edit it, maybe up the review a little depending on how it was resolved, and explain how it was handled and if I was satisfied with the outcome. I always leave the "bad" part in so other people know it could be an issue for them.

 

[I’m telling]

They made amends and you accepted. Go change the review to that of the actual product. You can add how service was an issue but loved the product.

 

[newtoyou]

They made amends and you accepted. Go change the review to that of the actual product. You can add how service was an issue but loved the product.

It was on the seller feedback section which is for your experience with the seller. Plus there’s a tight word count. I’ve also left a review on the product saying it was nice but a lot of hassle

 

[I’m telling]

Ugh
what score did you give? Accepting the settlement does imply you found the offer satisfactory?

maybe if you gave a 1 give a 3? Assuming 5 star scale
if it’s a yes or no? If the offer was acceptable then I would change it to yes.

 

[Moolo]

I would but that's because reviews are so important for some businesses and if the issue resolved, I think fair to amend. Maybe change to positive review and mention you had issues which were resolved?

My business relies on reviews so I might be biased

 

[Bae56]

I would edit the review to add exactly that - the seller resolved the issue, but only after you had left a negative review. That way other people are aware.

This is exactly what I would do if I was going to edit it. Otherwise it's giving a false representation of how their customers are treated.

 

[newtoyou]

Ugh
what score did you give? Accepting the settlement does imply you found the offer satisfactory?

maybe if you gave a 1 give a 3? Assuming 5 star scale
if it’s a yes or no? If the offer was acceptable then I would change it to yes.

I gave them a 2 I think. I’ve checked on Facebook where they don’t seem to look at the posts on their page and the comments are v similar so I know it wasn’t just me who’ve had that experience

 

[CarrieW24]

I wouldn't delete the original review, I would just add an update that the seller gave what you asked for only after your bad review, and ignored your prior emails. That is what an honest review is, and I wish more people did that. Many are swayed to change their review.

I've had a similar experience. I ordered a product, it shipped but must have been lost in shipping because two months went by and I still hadn't received it. I had actually forgotten about it, and remembered when I was randomly looking through my orders one day. 2 months is far more than patient, even if you've forgotten about an item. I contacted the seller, when I could have just cancelled the order but contacted them to give them a chance to make it right. Seller responded and said that I just need to be patient as they don't control shipments, or something along those lines. I mentioned that ad verbatim in their seller review. The same day of my review, I got an email apologising for the shipping and that another product is being sent to me at no cost and if the first one should ever arrive, I don't need to send it back. Replacement product arrived within two days! I got a third email asking me to change my review because my original review will hurt their small business. I left my original review, with the original comments to 'be patient", then added that the seller only took action and apologised AFTER the negative review and asked me to change my original review, and that because of that treatment I would steer clear of this seller.

My seller had nothing but positive reviews, which makes me wonder how many were fake because they didn't even try to be polite in their original email. I politely reached out to them, and yes I was polite because I know things can happen. Their response is what set me off.