I’m lost and confused by her story, firstly it is a ski resort, there are always ski shops open when the resorts are open. For arguments sakes say not one ski shop was open, Salzburg is a hour away. Plenty of ski shops there and clothes, underpants. He isn’t a child, surely he can leave the kids behind and go get himself sorted? Even if BA promised them the luggage, if you didn’t have it after a day or two would you not go and buy a few things incase it’s lost?! I can’t believe the drama when it was so easily fixed!