I’ve had a reply and yes just a load of guff! Tempted to try and send it to someone higher up in joules but maybe it’s better to just not spend with them as that could be a better reaction
Thank you for getting in touch and sharing this feedback.
Like other brands, our marketing activity has changed over recent years and it now includes ongoing work with influencers.
However, we do take your comments on board, and want to assure you that we regularly review our social media activity to ensure that everything we share online reflects the Joules brand and our customers whilst providing engaging content.
We have lots of exciting content planned that shines the spotlight on our fantastic customers and are looking forward to sharing it soon.
Kind regards,
Annmarie @ Joules Customer Care Management