I most likely would have read it when I woke up in the night and didn't reply at the time so I didn't wake you. I'm the same with my Whatsapp. Then with the intention to follow up, I may have forgotten or if it was around the time of my laser eye surgery, I may have lost it as I had an influx of questions. I hope you can see that I genuinely care otherwise I wouldn't be taking the time to address the concerns on here directly. I know it's odd for me to even be part of this thread. I wouldn't have intentionally missed any genuine DM as I try to answer as many as possible each day. If you'd feel comfortable to send it to me again, I will be sure to answer you xWe know you saw this yesterday as you addresses a comment I made here about not responding to genuine questions which doesn't involve your suppliers etc. You always say we can DM you if we have questions but then why leave the message seen and not respond? Yet you've got the time to write a full blown essay here?