Not to keep focusing on the megative, but...
“I oversee this and am satisfied that Victoria handles these queries swiftly and effectively.”
Wasn't this the same Victoria who’s reply to a message went something like -
“I’m terribly sorry for not responding to you straight away, but it was FRIDAY and I had FINISHED WORK and had to go and look after my CHILD! xoxo”
And holy
tit, this part ! -
“ (imagine working in an office where people walked in all day screaming at you how rubbish you are...)”
Yes Jackie, I can imagine the staff of Southend Post Office could tell you a thing or two