I do get what ur saying, I really do. But at this point, I just have zero empathy for her. Any other person I probably would have empathy for, but this is someone who has lied repeatedly, exploited her customers, exploited her workers and has refused point blank for years to take on board any constructive criticism.I am not saying that we should be okay with Grace not wanting to open dialogue when it comes to her business.
It is not okay in terms of a company publishing statements that are inaccurate or misinformation, misleading young consumers. This has legal ramifications.
I agree that in order to be successful in the sustainable and ethical avenue, transparency is key to maintaining loyal customers. This includes open dialogue about business decisions that are not always in line with the said journey. As a lot of you have pointed out, the decline in customers, bot followers, and disappointed reviews etc. are all indications that their customer base is declining. Customers are not satisfied with their products nor their information shared.
This is a major weakness in their company culture. Because, yes, company culture starts at the top by the CEO, and trickles down to influence how each individual in the company goes about their business.
The risk of bad company culture is low sales and bad publicity which will definitely impact their revenue.
I do appreciate you think my writing is partly poetic. I probably come across as that character in Mean Girls to which the line "She doesn't even go here!" is hurled her way.
I wrote that post to bring in a different angle of the human element involved from her POV. A reflection of why a person acts the way they act. The conversation of wrong doing has many layers. Not to justify what happened. But to gain better insight.
One can have all the money in the world but access to the right tools in one's mental toolbox can come at different times for everyone.
I believe there is value in being empathetic to her pain. Maybe there is few and far between on this thread that agree.
She still clearly struggles with the same thought pattern. Some people may say she has yes (wo)men around her, but to give it a different meaning - it may indicate that those close to her, are not helping encourage her to overcome an intrusive thought pattern that brings pain and anxiety.
So with all due respect, duck her.
Graces real issue and the reason she gets so upset is because she still hasn’t figured out that once you monetize your platform and turn yourself into a business, your followers are no longer your friends. They become your customers and your potential customers, and if you sell them products that are crappy and lie to them about the ethics of your company, they will treat you exactly as they would any other business.