She should request a refund. That’s not good enough and Laura won’t know people aren’t happy unless they ask for their money back. She’s well within her rights to.awful. Now, this family member has gone in search of help everywhere and anywhere for a skin situation. It’s IVF induced acne / sores like the real sore acne plus hard coarse facial hair. And the prescription strength stuff required for hair/skin is totally something you really can’t often mix with IVF meds depending as many skin meds can be hormonal. This isn’t a few spots not this is quite bad. I got a shock when I saw myself. Anyway she found Dr Laura unhelpful, wanting to sell her products and really my family member felt Laura was too ‘ I’m sure that’s ok for IVF’ casual when in fact as we all know a paracetamol can throw IVF off sometimes it’s all about balances and hormones and science. So it’s €75 for €30 min consult and then €120 upwards for skin care that she will prescribe you, but she also stocks it so she can send herself your prescription that she wrote, and then post you the prescribed skin care. Surely be to god that’s not ethical and means she is more likely to only prescribe you with a brand she sells over a brand she doesn’t!! I can’t see how she’s getting away with that. But anyway the consult was booked out of desperation, to be fair, but she got nowhere . I think she’s going to try the skin nerd next ... not sure if that’s a con or what