Giggling Squid
VIP Member
Our claim has been approved, so I 100% recommend them.We’re with bought by many... currently waiting to hear if they will pay out for £2.5k of abdominal surgery. Hopefully they will! I am reserving judgment on them until they confirm whether they’re going to settle the claim.......![]()
it was obviously quite a large claim, for 5 different appointments, so 5 separate claims. They offer a video vet service for free which helps with the likelihood of them paying out. They booked us in with our vets out of hours provision which made it all much easier.
only issue we had was the time it took to pay out. Our vet don’t deal with direct claims, so we had to pay out and then claim. Our kitten is registered with the vet under her pet name and the insurance under her pedigree name, so there was a delay and a lot of confusion. Our first claim for the out of hours was paid in 2 weeks because it was done under the same name
honestly can’t fault them. More expensive than some, but the ease of the video vet and the claims process (literally just upload the receipts) makes it so worth it in my opinion.